by Pete Michaels | Dec 11, 2015 | Culture |
In my CEO peer advisory groups my intention is very clear…to connect all the members as human beings and not as CEOs. When this happens in a group, like your leadership team, a trust builds up and people become more transparent, willing to share things they...
by Pete Michaels | Mar 4, 2014 | Customer Service |
As the Rolling Stones sang in their 1965 Number 1 hit it’s a message that resonates with all of us at some time in our lives. You just don’t want to hear this coming from your customers mouths. In a recent McKinsey & Company article by Alfonso Pulido, Dorian...
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